Remote Customer Success Manager
Duetto
πRemote - United Kingdom, Spain
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Job highlights
Summary
Join our team of revenue strategy experts as a Customer Success Manager, where you will work directly with clients to solve business issues and maximize the capability of Duetto's products. As a trusted advisor, you will use your expertise to assist customers daily in maximizing all that Duetto has to offer.
Requirements
- Minimum of 3 years relevant experience in Revenue Management
- Understanding of the application and functions within Duetto is a plus
- 3+ years experience in the Hospitality or Travel industries and within a Revenue Management or Reservations capacity
- Italian, German and/or Spanish speaker a must
- Client Centered Approach and Professional Orientation
- Good team player, flexible and a positive attitude
- A developed business and technical knowledge of Duettoβs pricing and revenue optimization solution and additional products
- Great understanding of systems integrations, configurations and the technology landscape with the ability to solution and troubleshoot complex scenarios
- Strong relationship-building, product knowledge, planning, and execution skills
- Analytical approach to identification and resolution of complex problems
- Proven verbal and written communication skills
- Ability to work with customers without oversight
- Strong desire to work directly with clients to solve business issues
- Proficiency in word processing, spreadsheets, presentation creation, and email applications
- Working understanding of ticketing systems (JIRA, Kanban, Trello etc)
Responsibilities
- Manage the interaction between all stakeholder groups, Customer Success expectations and project success criteria
- Use your expertise to assist our clients daily in maximizing all that Duetto products have to offer
- Understand customer requirements, manage implementation, and drive adoption by providing recommendations that align with specific business needs
Preferred Qualifications
- Knowledge of PMS, CRS and CRM systems
- Hotel experience in Front Office, Sales, Reservations or Revenue Management
- Ability to work under pressure
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