Remote Customer Success Manager

Logo of EvenUp

EvenUp

πŸ’΅ $60k-$120k
πŸ“Remote - United States

Job highlights

Summary

Join EvenUp's mission to support injury law firms across America by developing customer engagement plans, executing growth initiatives, and providing daily customer support. As a Customer Success Manager, you will be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services.

Requirements

  • Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus
  • Proven experience in customer success, account management, or a related role
  • Stellar problem-solving skills, a knack for creative solutions, and a proactive approach
  • Exceptional interpersonal and communication skills
  • Motivated to deliver outstanding customer experiences
  • Familiarity with SaaS or service-oriented business models
  • Ability to travel within the United States up to 25% is required

Responsibilities

  • Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services
  • Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze
  • Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams
  • Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes
  • Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp
  • Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users
  • Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap
  • Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions
  • Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value
  • Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network
  • Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters
  • Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team

Benefits

  • Choice of medical, dental, and vision insurance plans for you and your family
  • Flexible paid time off and 10+ holidays per year
  • A stipend to upgrade your home office for fully-remote roles
  • 401k for US-based employees

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