Remote Customer Success Manager

Summary

Join EvenUp's mission to support injury law firms across America by developing customer engagement plans, executing growth initiatives, and providing daily customer support. As a Customer Success Manager, you will be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services.

Requirements

• Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus
• Proven experience in customer success, account management, or a related role
• Stellar problem-solving skills, a knack for creative solutions, and a proactive approach
• Exceptional interpersonal and communication skills
• Motivated to deliver outstanding customer experiences
• Familiarity with SaaS or service-oriented business models
• Ability to travel within the United States up to 25% is required

Responsibilities

• Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services
• Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze
• Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams
• Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes
• Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp
• Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users
• Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap
• Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions
• Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value
• Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network
• Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters
• Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Flexible paid time off and 10+ holidays per year
• A stipend to upgrade your home office for fully-remote roles
• 401k for US-based employees