Remote Customer Success Manager, Mid-Market

Summary

Join HubSpot as a Nordilux Customer Success Manager to utilize creativity in solving problems, building long-term relationships with businesses, and helping customers achieve their inbound goals. This role involves managing mid-market accounts, working with customers on a regular basis, partnering with different teams at HubSpot, and promoting the growth of your install base by uncovering opportunities where customers can use more Hubspot products and services.

Requirements

• Extensive experience in a client-facing/account management role
• Fluency in English AND Nordic Language or Dutch
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required

Responsibilities

• Manage 30 -50 Mid-Market accounts
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth