Remote Customer Success Manager

Summary

Join a dynamic team at roadsurfer, where you'll serve as the initial point of contact for customers, handle issues, and collaborate with other teams to maximize service quality. You'll work in a flexible environment with opportunities for personal development and remote work options.

Requirements

• Have worked in customer service or support before (not required)
• Be skilled in both Italian and English communication
• Know how to use Zendesk or a similar support system

Responsibilities

• Serve as the initial point of contact for roadsurfer prospects and customers
• Handle issues such as damage claims, breakdowns, and complaints
• Coordinate existing bookings and subscriptions
• Collaborate closely with other teams to maximize service quality

Benefits

• Flexible working hours with option for remote work
• Annual camper budget
• Personalized customer assistance training and support