Remote Customer Success Manager

Summary

Join Trackman Golf as a Customer Success Coordinator for Central Europe (Germany, Austria, Switzerland) to manage customer success and satisfaction by working closely with customers on site at their facilities.

Requirements

• Fluent in German and English language
• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business
• Experience working in a customer facing role, preferably on-site
• Experience in international companies and/or golf sector
• Ability to analyze problems and provides well thought through solutions
• Hands-on, self-driven, opportunity-seeking, respected and responsible person
• Operational/hands-on, as well as strategic mindset
• Strong growth ambitions, holds an entrepreneurial mindset
• Works independently, but is also a team player who shares feedback and helps when required
• Willingness to work 'Out of hours' on weekends and evenings when necessary

Responsibilities

• Assist commercial customers in planning and execution of successfully launch & operations
• Ensure that all on-site staff are fully educated on the use of the software, and Administrative Tools
• Build our community of operators through regular events and workshops

Benefits

• A competitive compensation and performance bonus package
• 80% fixed 20% bonus related salary
• The chance to work with a dynamic and global team
• Travel expenses at local rates