Customer Success

Summary

Join Trackman, a growing leader in sports tracking solutions, as a Customer Success Manager for Golf Driving Range & Commercial Indoor customers in the German-speaking region. You will work closely with various teams and customers to ensure successful product use and leverage. Key responsibilities include assisting with successful product launches, training on-site staff, building a community of operators, and maintaining strong customer relationships. This role requires fluency in German and English, relevant experience in sales, marketing, or customer support, and a willingness to travel extensively. Trackman offers a competitive compensation package, opportunities for growth, and the chance to work with a dynamic global team.

Requirements

• Fluent in German and English
• Relevant sales, marketing or customer facing support experience, in an international organization, ideally in Golf or Sports related business
• Experience working in a customer facing role, preferably on-site
• Ability to analyze problems and provide well thought out solutions
• Hands-on, proactive, and responsible person
• Operational with a strategic mindset
• A team player who shares feedback and helps when required
• Trustworthy, approachable and quick thinking with a problem solver attitude
• Home/office in Germany, Austria, or Switzerland
• Driver's License and access to own vehicle (expenses paid)
• Willingness to work "Out of hours" on weekends and evenings when necessary
• Prepared for domestic travel, 60%-75% of time on-site at customers
• Willingness to occasionally travel internationally

Responsibilities

• Assist our commercial customers in planning and execution of a successful launch & operations
• Ensure that all on-site staff are fully educated in the use of the software, and administrative tools
• Build our community of operators through regular events and workshops
• Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement
• Train customers after the venue has been installed on all aspects of the Trackman product
• Maintain relationships with venue owners and staff, regularly schedule meetings to share the latest information and updates
• Help customers with marketing material and initiatives both at the time of launch and on an on-going basis
• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Lead the referral program for operators to recommend future venues

Benefits

• A competitive compensation and performance bonus package
• The chance to work with a dynamic and global team
• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports
• Travel expenses at local rates