πPhilippines
Customer Success
closed
Trackman
πRemote - Worldwide
Summary
Join Trackman, a growing leader in sports tracking solutions, as a Customer Success Manager for Golf Driving Range & Commercial Indoor customers in the German-speaking region. You will work closely with various teams and customers to ensure successful product use and leverage. Key responsibilities include assisting with successful product launches, training on-site staff, building a community of operators, and maintaining strong customer relationships. This role requires fluency in German and English, relevant experience in sales, marketing, or customer support, and a willingness to travel extensively. Trackman offers a competitive compensation package, opportunities for growth, and the chance to work with a dynamic global team.
Requirements
- Fluent in German and English
- Relevant sales, marketing or customer facing support experience, in an international organization, ideally in Golf or Sports related business
- Experience working in a customer facing role, preferably on-site
- Ability to analyze problems and provide well thought out solutions
- Hands-on, proactive, and responsible person
- Operational with a strategic mindset
- A team player who shares feedback and helps when required
- Trustworthy, approachable and quick thinking with a problem solver attitude
- Home/office in Germany, Austria, or Switzerland
- Driver's License and access to own vehicle (expenses paid)
- Willingness to work "Out of hours" on weekends and evenings when necessary
- Prepared for domestic travel, 60%-75% of time on-site at customers
- Willingness to occasionally travel internationally
Responsibilities
- Assist our commercial customers in planning and execution of a successful launch & operations
- Ensure that all on-site staff are fully educated in the use of the software, and administrative tools
- Build our community of operators through regular events and workshops
- Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement
- Train customers after the venue has been installed on all aspects of the Trackman product
- Maintain relationships with venue owners and staff, regularly schedule meetings to share the latest information and updates
- Help customers with marketing material and initiatives both at the time of launch and on an on-going basis
- Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
- Collate success stories and feedback from venues to support future sales
- Lead the referral program for operators to recommend future venues
Benefits
- A competitive compensation and performance bonus package
- The chance to work with a dynamic and global team
- The opportunity to make a major impact in a company on the leading edge of technology, data, and sports
- Travel expenses at local rates
This job is filled or no longer available
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