Remote Customer Success Manager

Summary

Join Turnitin's diverse community of colleagues and make a difference in education by working as a Customer Success Manager.

Requirements

• Must have a positive attitude, be a team player and an active ‘doer’
• Good listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Must be able to travel for client meetings, events and roadshows when necessary
• Highly self-motivated team player with the proven ability to work independently
• 2+ years experience in a quota-driven, outbound sales role from a SaaS or Education market
• Strong lead generation and prospecting experience
• Knowledge of LinkedIn and Hubspot and or Salesforce CRM a plus
• Degree educated preferred

Responsibilities

• Developing a solid and trusting relationship between our B2B clients and ProctorExam
• Actively looking for up and cross sell opportunities in the current book of business
• Managing communications between clients and internal teams, and serve as the link of communication, single point of contact
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Working with all ProctorExam stakeholders to ensure meeting all client needs and deliverables according to proposed timelines and to the highest quality standards
• Negotiating contracts with the client and establishing a timeline of performance
• Expanding relationships
• Resolving any issues and problems faced by the client and deal with complaints to maintain trust
• Anticipating key account changes and improvements, identifying proactively opportunities to improve clients’ relationships and increase account value
• Analyzing client data to provide customer relationship management

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*