Remote Customer Success Manager, Digital

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SentinelOne

๐Ÿ’ต $72k-$95k
๐Ÿ“Remote - United States

Job highlights

Summary

Join our Customer Success team at SentinelOne and help drive team success and collaboration across the company.

Requirements

  • Possess a customer-centric approach - you enjoy working with customers and helping them succeed
  • Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention
  • Adept at managing customer expectations that result in high customer satisfaction
  • Proven technical skills and the ability to understand customersโ€™ challenges and advise on best practices
  • Impeccable written and verbal communication skills
  • Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts
  • Interest in identifying renewal risk within a 1:many customer model
  • Detail-oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multitasking environment and can adjust priorities on-the-fly

Responsibilities

  • Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, with the goal of increasing adoption and improving the customerโ€™s experience with SentinelOne
  • Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders
  • Act on auto-generated alerts and tasks created to proactively identify and resolve customer risk
  • Represent and advocate customer needs/issues cross-departmentally
  • Shepherd escalated or at-risk customers toward resolution
  • Identify opportunities for growth and upsell within our 1:Many Digital touch segment
  • Create and present business reviews that illustrate the value SentinelOne is bringing to our customers

Benefits

  • Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
  • Unlimited PTO
  • Industry-leading gender-neutral parental leave
  • Paid Company Holidays
  • Paid Sick Time
  • Employee stock purchase program
  • Disability and life insurance
  • Employee assistance program
  • Gym membership reimbursement
  • Cell phone reimbursement

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