Remote Customer Success Operations Manager II

Summary

Join us as Customer Success Operations Manager at Revenue Analytics! You'll support customer-facing teams, lead key workstreams, execute customer-related analysis, and troubleshoot customer-reported issues. Collaborate with internal teams to report on customer satisfaction through KPI development, analysis, and monitoring.

Requirements

• Bachelor’s degree with strong academic credentials (Engineering, Economics or Business preferred)
• 4-6 years of experience in technology, product management, or consulting, preferably working in a cross-functional setting
• Proven ability to collaborate with key stakeholders to drive value through new strategies and tactics, and execute on those ideas with minimal oversight
• Refined presentation skills with experience communicating complex concepts to a diverse audience
• Advanced analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel and SQL necessary, BI tool experience is preferred)
• Ability to proactively manage multiple commitments and tasks across multiple customers / initiatives
• Exceptional leadership skills

Responsibilities

• Works collaboratively with Customer Success, Sales, Science, and Product to ensure customer satisfaction, loyalty, and advocacy
• Consistently performs analysis and interprets customer data during and after implementation with some oversight from leadership
• Supports reporting and proactive monitoring of customer adoption of our products through KPI development and analysis
• Effectively and efficiently troubleshoots customer-reported issues and questions, and supports testing of customer-related product changes and improvements with some oversight from leadership
• Executes against detailed design to support development of KPIs and dashboards to measure and report customer adoption
• Proactively monitors customer scorecards to track adoption, and communicates insights with the Customer Success team
• Supports CS, Science, and Product in troubleshooting customer-reported issues, especially those that require data analysis

Benefits

• Competitive base salary
• 100% paid healthcare including medical, dental, and vision coverage for our employees and their families
• 100% paid Life insurance, long and short-term disability coverage for team members
• 401k plan with a generous match and is vested immediately
• Company cell phone allowance
• Open PTO plan (take what you need!) and 10 paid holidays
• Gym membership reimbursement
• Flexible work arrangements