Remote Customer Support Agent

Summary

Join the team that's supporting the latest cutting-edge AI language models as a Customer Support Agent (Bilingual: English/Spanish). This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support. The ideal candidate is bilingual in Spanish and English, with strong verbal and written communication skills.

Requirements

• High school diploma or equivalent; a degree in Business, Finance, or IT is a plus
• Bilingual fluency in Spanish and English, with strong verbal and written communication skills in both languages
• Previous customer service experience, ideally within technical support or financial services
• Familiarity with retirement plans or financial account management (401k, IRA) is advantageous
• Proficiency in Zendesk and Aircall is preferred
• Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment
• High attention to detail and ability to work both independently and as part of a remote team

Responsibilities

• Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers
• Assist with account activation, integration troubleshooting, and product-related inquiries
• Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans)
• Troubleshoot technical issues and escalate complex cases as needed
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions
• Collaborate with internal teams to escalate issues efficiently and improve customer service

Benefits

$5 per hour