Remote Customer Support Agent

Summary

Join our team as a Customer Support Representative and play a key role in showcasing our company's commitment to quality and professionalism, directly shaping our brand image and fostering customer loyalty.

Requirements

• At least 6 months of previous experience in a customer facing environment
• Excellent knowledge of English language (level C1 and above)
• Technological savvy
• Strong verbal and written communication skills
• Excellent active listening and interpersonal skills
• Exceptional problem-solving skills with a high attention to detail and quality
• Ability to remain focused, calm and composed in different types of conversations

Responsibilities

• Reply to incoming calls and emails from current and potential customers regarding product and service questions, general information, and concerns
• Resolve emerging customers’ issues in a courteous, calm, and timely manner according to company guidelines
• Suggest appropriate product tools and services to customers based on their requests and needs
• Keep accurate records of customer interactions and follow up to ensure all queries have been resolved
• Communicate with other departments within the company to stay updated on service and product knowledge and promotional activities
• Communicate frequent customer suggestions to the team to contribute to a better product and overall customer satisfaction
• Maintain a positive and professional attitude toward customers at all times

Benefits

• Unlimited PTO: Take the breaks you need to refresh and engage in your interests with ample paid time off
• Talent Powerhouse: Join a team of exceptional minds, learning from industry leaders
• Global Community: Connect and draw inspiration from peers worldwide at our annual company retreats
• Work-Life Harmony: Benefit from a flexible schedule and location to maximize your productivity and wellness
• Co-working budget: We'll cover a coworking space for you, so you won't have to work from home
• Remote-First Culture: Enjoy the versatility and support of remote work