Remote Customer Support Agent, Multichannel

Summary

Join UENI, a company that helps small businesses get online and grow their business, as a Customer Service Representative. This role involves answering customer queries, reaching sales & retention targets, educating customers about our tools and technology, and providing feedback to improve our service.

Requirements

• 2+ years in a Customer Service role responding to large volumes of emails and chats
• Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently
• Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
• Genuine desire to create the best customer journey possible
• Able to explain complex concepts in easy-to-understand language

Responsibilities

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone
• Reach sales & retention targets to ensure the customer experience is maximized
• Educate our growing customer base in the use of our tools and the technology that backs it up
• Become an expert in every aspect of our products & be a true advocate for our customers
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
• Investigate technical issues and provide ideas for fixes