Remote Customer Support Associate

Summary

Join our team as a proactive Customer Support Associate to deliver happiness to customers by effectively solving their queries or issues. This is a unique opportunity to drive the digitalization of air freight and logistics in a fast-growing Series B company.

Requirements

• Has a service mindset, is empathetic and knows how to listen
• Has a positive attitude and knows how to navigate their way even in situations of uncertainty
• Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy
• Has previous experience working in contact center environments
• Is willing to learn and open to accepting feedback, generously giving their own in return
• Is a team player and is comfortable building relationships with peers, customers and partners

Responsibilities

• Supporting our customers and partner airlines through email, live chat and phone
• Building relationships with our customers and partners
• Advocating for our customers and being their voice inside our organisation
• Working closely with the Product and Airline Partnerships teams to improve the user experience
• Contributing to the continuous development of our customer support function

Preferred Qualifications

• Experience with knowledge management
• Experience in data analytics and reporting, to help us look into our numbers and improve processes

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc
• Choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit
• Unlimited co-working options through our partner desana all around the world
• Mindsurance : premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com