Customer Support Online Chat Specialist (English)

Summary

Join our startup team as a Customer Support Specialist, working on a full-time contractor position for 30-40 hours a week. You'll be responsible for answering live chat messages, collecting customer feedback, and identifying potential issues.

Requirements

• Strong fluency in English, both verbal and written, to effectively explain technical concepts to non-technical users
• A minimum of 3 years in Customer Support/Service is required
• A reliably strong internet connection (at least 10 MB/s) is necessary

Responsibilities

• Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in English
• Collect and relay customer feedback to the rest of the Hallow team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary

Benefits

• Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that’s impacting lives
• Growth: You’ll get to journey with us as grow into a much larger team. You'll get to contribute to building up Hallow by directly interfacing with users and helping them learn how to use Hallow
• Compensation: We will offer a compensation package that is competitive with market rates