Remote Customer Support Online Chat Specialist (English)
Hallow
πRemote - Philippines
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Job highlights
Summary
Join our startup team as a Customer Support Specialist, working on a full-time contractor position for 30-40 hours a week. You'll be responsible for answering live chat messages, collecting customer feedback, and identifying potential issues.
Requirements
- Strong fluency in English, both verbal and written, to effectively explain technical concepts to non-technical users
- A minimum of 3 years in Customer Support/Service is required
- A reliably strong internet connection (at least 10 MB/s) is necessary
Responsibilities
- Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in English
- Collect and relay customer feedback to the rest of the Hallow team
- Identify potential issues and coordinate appropriately with the Development team
- Support other Customer Support projects as necessary
Benefits
- Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something thatβs impacting lives
- Growth: Youβll get to journey with us as grow into a much larger team. You'll get to contribute to building up Hallow by directly interfacing with users and helping them learn how to use Hallow
- Compensation: We will offer a compensation package that is competitive with market rates
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Please let Hallow know you found this job on JobsCollider. Thanks! π