Customer Support Representative

Summary

Join our Customer Success team at DeepScribe as a primary point of contact for customers, providing world-class customer service and support through various channels. You'll be responsible for answering questions, diagnosing problems, and responding to queries about the product. As a strong communicator, you'll work cross-functionally with stakeholders to identify patterns of customer concerns and needs.

Requirements

• Passionate about supporting customers and providing a memorable experience
• Strong communicator, both written and verbally
• Familiar with identifying bugs, and working with various stakeholders to find workaround and resolve issues successfully

Responsibilities

• Provide world-class customer service
• Support customers through workflow concerns, app functionality, troubleshooting, bug identification, EHR integration, and more
• Partner and work cross-functionally (e.g. CS, billing, Product, Engineering, Sales)

Benefits

• $50,000 - $65,000 annual salary
• Meaningful equity stake in the company
• Flexible PTO
• Work from home stipend
• Medical, Dental, Vision, 401K and other benefits are also offered