Remote Customer Support Solution Architect

Summary

Join Alokai as a Customer Support Solution Architect and be the technical pillar of our Customer Support team, supporting customers in implementing our innovative platform.

Requirements

• 5+ years of professional front end development experience (at least two years in the eCommerce industry): modern web languages, HTML, CSS, frameworks (e.g., Vue.js, Nuxt, React, Next, jQuery, Node.js, Express, Bootstrap), React or Angular, and JavaScript libraries
• 3+ years of experience as a SaaS technical consultant or Customer Success Engineer with a proven track record of success
• Ability to collaborate effectively with various teams throughout the organization
• Highly motivated approach to gaining knowledge, especially in the context of web, cloud, and retail technologies
• A fundamental understanding of customer requirements and “translating” them into product features and modern software architectures
• DevOps/Cloud knowledge, including an understanding of Kubernetes and experience managing common deployment issues, is a strong plus
• Fluent English (any other language skills are a plus)
• Excellent communication skills and confidence in engaging with a multitude of stakeholders (up to C-level)
• Team player with high self-motivation and a pronounced “can do” attitude

Responsibilities

• Present Alokai’s platform and participate in customer meetings to discuss and finalize technical questions
• Support customers in the implementation of the Alokai solution, serving as a trusted advisor
• Support customers with the development of the overall architecture and a migration strategy, including customer’s 3rd party solutions
• Create conception, implementation, and presentation of our demo configured for the customer-specific use case
• Support the Customer Success team with product-related technical questions
• Complete code audits and performance reviews for customers
• Collaborate with the Product team representing the customer voice in product planning
• Manage and provide answers to technical questions in Slack, Freshdesk and Jira

Benefits

• Flexible working hours
• Working from wherever you want