Remote Customer Support Specialist

Summary

Join Aircall as a Customer Support Specialist and be an advocate for customers, promoting product education, recommending technical solutions, and guiding product users through features and functionalities. This role is a remote position in Portugal, requiring permanent location and legal residency in the country.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Fluency in English is mandatory. Fluency in French or Spanish are a plus
• Excellent written and verbal communication skills
• Familiar with ticketing tools and systems
• An understanding of how CRMs systems work
• Strong understanding of basic computer skills
• Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication

Responsibilities

• Efficiently identify, promote product education, recommend technical solutions, and guide product users through features and functionalities
• Work closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)