Remote Customer Support Specialist
OLX
πRemote - Romania
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Job highlights
Summary
Join OLX and see how far you can go. We are looking for a Customer Support Specialist (f/m) in our amazing OLX Hub in Bucharest.
Requirements
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred
Responsibilities
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customersβ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Benefits
- Complex compensation package (monthly performance-based bonus, medical insurance, flexible benefits compensation)
- Friendly, curious, and driven colleagues who get stuff done and consider that enjoying the ride is far more important than rules and hierarchies
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