Remote Customer Support Specialist

Summary

Join our Revenue Operations team as a remote Customer Support Specialist and be part of delivering an excellent experience for anyone interacting with our SaaS platform.

Requirements

• High School Diploma required
• Bachelor’s degree preferred
• 1-2 years experience in Customer Service
• Basic skills in Microsoft Office
• Strong Written and Oral Communication Skills

Responsibilities

• Respond promptly to customer inquiries in accordance with our SLAs
• Take ownership of customer issues and see them through to resolution
• Assist prospective customers by directing them to the appropriate Account Executive and confidently answering questions about the various sales tools within Snap OS
• Proactively reach out to customers upon identifying issues
• Collaborate cross-functionally to address system issues
• Tag and categorize issues appropriately using our internal ticketing tool
• Collect feedback directly from customers and bring it to the attention of the relevant internal stakeholders as necessary
• Contribute to the ongoing improvement of our business systems and processes related to customer operations, internal knowledge base articles, and more
• Undertake additional projects as assigned by management

Benefits

• Medical, Dental, Vision
• 401K with a 4% match from the company
• Paid time off