Remote Customer Support Specialist, Spanish

Summary

Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.

Requirements

• 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media
• Comfort and ability to support users in verbal and written English
• Sense of urgency, and appreciation for clear and timely communication with both - users and teammates
• Ability to effectively prioritise as part of the team, and delivery individually
• Ability to work some nights (late shifts on rotation) and 1-2 weekends per month

Responsibilities

• Provide a world-class customer experience via email, live chat, and social media
• Ensure a seamless transaction process throughout our marketplace at all times
• Actively drive resolution of customer issues resulting in customer satisfaction and retention
• Maintain and/or improve your team’s Customer Success Metrics
• Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth

Benefits

• Opportunity to join our Employee Stock Options program
• Opportunity to help scale a unique product
• Various bonus systems: performance-based, referral
• Paid volunteering opportunities
• Work location of your choice: office, remote, opportunity to work and travel
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes