Senior Director, Revenue Operations

Summary

Join Level Access, a leading accessibility solutions provider, as our Senior Director of Revenue Operations! In this role, you will lead a team of 5-10 (and growing) revenue operations professionals, driving operational excellence across sales, marketing, and customer operations. You will be responsible for developing and executing a strategic vision for RevOps, managing daily operations, integrating sales functions following M&A activity, defining and optimizing processes, and providing critical commercial reporting and analysis. You will partner closely with commercial leaders and other operational teams to ensure alignment and drive revenue growth. This position reports to the Chief Revenue Officer and offers a competitive benefits package.

Requirements

• Bachelor’s degree in Business, Finance, Operations Management, or a related field
• 7+ years of experience in business operations, with a focus on sales operations
• Proven leadership and team management skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in CRM and marketing automation platforms (e.g., Salesforce- required, Clarirequired)
• Ability to work independently and as part of a team
• Detail-oriented with a high level of accuracy

Responsibilities

• Drive the development and execution of a strategic vision for RevOps, leveraging prior experiences to create the evolution roadmap for this function and, equally important, with passion and credibility, effectively gain support for this vision throughout the organization
• Manage the day-to-day revenue operations function, ensuring the team is delivering the necessary data intelligence to commercial business leaders, driving performance transparency, accountability, and predictability through all levels of the commercial organization
• Play a critical role in driving the successful integration of sales functions following mergers and acquisitions (M&A), focusing on the seamless alignment of sales teams, processes, compensation structures, workflows, and systems
• Work closely with commercial business leaders to enable, streamline, and optimize all elements of our GTM strategy
• Improve sales efficiency by enforcing processes, policies, change management protocol, business requirements, and data governance to ensure effective and scalable processes
• Lead the requirements gathering process for Sales and Go-to-Market (GTM) systems of record, ensuring alignment between business needs and technology solutions
• Coordinate with the data and reporting teams to develop, maintain, and standardize reporting for commercial KPIs
• Develop and execute the analysis protocols applied to the commercial reporting
• Play a critical role in driving data-driven decision-making through funnel analysis and forecasting
• Support executive deliverables such as Board Reviews, Executive QBRs, strategic planning, and more as needed
• Oversee territory planning, sales goaling, and compensation strategy to ensure alignment with business objectives and drive sales performance
• Manage the Deal Desk and oversee the deal approval processes to ensure consistent, efficient, and compliant deal execution
• Coordinate with the sales enablement team to ensure updates to enablement and training are completed as part of rolling out any new system updates
• Serve as a trusted business partner to commercial leaders across the organization, providing strategic counsel on all topics related to driving revenue growth
• Partner with finance to ensure commercial operational targets and actuals (i.e., bookings and/or commission expense) feeds into a financial model for accurate translation to recognized revenue and expense
• Develop and implement operational strategies to support sales, marketing, and customer operations
• Oversee the analysis of sales, marketing, and customer data to identify trends and opportunities for improvement
• Collaborate with senior leadership to align operational initiatives with business objectives
• Lead and mentor a team of operations professionals, fostering a culture of continuous improvement
• Ensure the effective use of CRM and marketing automation systems to drive efficiency and performance
• Monitor and evaluate the effectiveness of operational processes and recommend enhancements
• Manage budgets and resources to optimize operational efficiency
• Provide regular reports and insights to senior management on operational performance
• Ensure data accuracy and integrity across all operational systems

Preferred Qualifications

• MBA
• Proficiency in HubSpot

Benefits

• Competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO