Remote Deal Desk Specialist

Summary

Join Highspot's growing team as a Deal Desk Specialist to streamline contracting processes and ensure optimal deal structuring for customer contracts.

Requirements

• 2+ years of experience in operations, strategy, or deal desk within a SaaS company
• Strong negotiation, communication, and interpersonal skills
• Experience partnering with different go-to-market teams, ideally, pre & post-sales
• A very thorough understanding of licensing models, pricing structures and customer contracts

Responsibilities

• Provide strategic guidance on pricing, discounting, and deal terms for new business, expansions & renewals
• Assist Account Executives & Account Managers in structuring and executing deals
• Partner with accounting, legal, and revenue operations teams to ensure all agreements are compliant
• Develop and refine deal desk processes to enhance efficiency, transparency, and ease of execution for our sales teams
• Monitor and report on key metrics such as renewal rates, pricing trends, and discount levels
• Educate and train sales and customer success teams on renewal best practices, deal desk processes
• Manage and track the approval process for complex or high-value deals

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP)
• Flexible PTO
• Generous Holiday Schedule + 5 Days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Flexible work schedules