Deal Desk Specialist

Summary

Join Highspot's growing team as a Deal Desk Specialist, streamlining contracting processes and ensuring optimal deal structuring for customer contracts. You will collaborate with various teams to ensure efficient renewals, driving revenue growth and maximizing retention. This role requires strong communication and organizational skills, along with the ability to balance stakeholder needs. You will provide strategic guidance on pricing and deal terms, partner with other teams to ensure compliance, and develop and refine deal desk processes. The position offers a competitive salary, comprehensive benefits, and flexible work arrangements.

Requirements

• 2+ years of experience in operations, strategy, or deal desk within a SaaS company
• Strong negotiation, communication, and interpersonal skills. Ability to present and discuss contract terms with confidence and clarity
• Experience partnering with different go-to-market teams, ideally, pre & post-sales
• Ability to cover a range of activities; from presentations to hands-on, process improvement with Revenue Operations team members
• A very thorough understanding of licensing models, pricing structures and customer contracts
• Strong communication skills, including the ability to summarize and visualize complex Customer situations
• Excellent organizational skills with the ability to manage multiple processes simultaneously while ensuring accuracy in all aspects of customer communication and contract management

Responsibilities

• Provide strategic guidance on pricing, discounting, and deal terms for new business, expansions & renewals, helping teams create proposals that align with business goals while maintaining customer satisfaction
• Assist Account Executives & Account Managers in structuring and executing deals, ensuring alignment with company policies, pricing guidelines, and customer needs
• Partner with accounting, legal, and revenue operations teams to ensure all agreements are compliant, accurately structured, and financially sound
• Develop and refine deal desk processes to enhance efficiency, transparency, and ease of execution for our sales teams
• Monitor and report on key metrics such as renewal rates, pricing trends, and discount levels. Provide actionable insights to drive improvements in the renewal process
• Educate and train sales and customer success teams on renewal best practices, deal desk processes, and how to effectively position pricing strategies during the renewal phase
• Manage and track the approval process for complex or high-value deals, ensuring appropriate internal approvals are obtained in a timely manner

Preferred Qualifications

Salesforce experience

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits