Remote Dialogue Designer

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PolyAI

πŸ“Remote - United Kingdom

Job highlights

Summary

Join a team that automates customer service through lifelike voice assistants and design the customer experience of virtual assistants from simple FAQ answers to long and complex conversations.

Requirements

  • A fixation on good user experience, you are meticulous and have an eye for detail
  • Ability to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive language
  • Interest in natural language understanding and conversational AI
  • Some experience with Python
  • Some knowledge or aptitude for analytics or data science

Responsibilities

  • Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
  • Helping build and maintain virtual assistants both using internal tools and Python
  • Obsessing over metrics, to assess performance and customer satisfaction β€” making sure everything you do is measurable and having a big impact
  • Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
  • Helping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safe

Preferred Qualifications

  • BS/MS degree in Interaction Design, Linguistics or another Social Science field
  • Experience managing both internal and external stakeholders through various stages of content development
  • Experience with NLU technology
  • Experience with data manipulation, data analytics, and visualization

Benefits

  • Participation in the company’s employee share options plan
  • 25 days holiday, plus bank holidays
  • Flexible working from home policy plus a one-off WFH allowance when you join
  • Work from outside of the UK for up to 6 months each year
  • Enhanced parental leave
  • Yearly learning budget
  • Bike2Work scheme
  • Annual learning and development allowance
  • One-off WFH allowance when you join
  • Company-funded fertility and family-forming programmes
  • Menopause care programme with Maven
  • Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

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