Remote Director, Behavioral Insights

Summary

Join our rapidly-growing design team as a Director, Behavioral Insights to develop and disseminate critical insights that help our clinical, operational, and technical teams meet patients where they are at.

Requirements

• 9+ years of experience independently conducting qualitative and quantitative user research in complex problem spaces
• Experience figuring out the logistics of sustainably conducting user research in a highly regulated industry
• Proven track record of synthesizing findings from research and translating into recommendations that directly inform product and operational strategy
• Demonstrable systems-thinking skills, connecting product and operational changes to meet the needs of users
• Mastery of mixed research methods, including interviewing, surveying, A/B testing, and other qualitative and quantitative methods
• Strong communication skills, especially when describing complex research and design concepts to cross functional audiences

Responsibilities

• Conduct comprehensive qualitative user research studies: Engage with patients to gain insights into their needs, and leverage these findings to shape clinical, operational, and design strategies
• Execute quantitative behavioral studies: Collaborate with clinical, marketing, and data teams to deeply understand user behaviors, and synthesize recommendations that propel care model improvements that drive engagement and lead to improved health outcomes
• Design and lead pilots to evaluate innovative ideas and concepts: Leveraging the work done to understand our users, facilitate cross functional workshops to generate novel ideas for pilots. Partner with operational teams to run these pilots, disseminate learnings, and help translate successful pilots into sustainable organizational improvements
• Develop design deliverables with long shelf life: Whether an in-depth service blueprint, informative user personas, or a high-level journey map, develop deliverables that will inform other teams today, tomorrow, and next year

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)