Remote Director, Behavioral Insights

Summary

Join our rapidly-growing design team as a Director, Behavioral Insights to develop and disseminate critical insights that help our clinical, operational, and technical teams meet patients where they are at.

Requirements

• 9+ years of experience independently conducting qualitative and quantitative user research in complex problem spaces
• Experience figuring out the logistics of sustainably conducting user research in a highly regulated industry
• Proven track record of synthesizing findings from research and translating into recommendations that directly inform product and operational strategy
• Demonstrable systems-thinking skills, connecting product and operational changes to meet the needs of users
• Mastery of mixed research methods, including interviewing, surveying, A/B testing, and other qualitative and quantitative methods
• Strong communication skills, especially when describing complex research and design concepts to cross functional audiences

Responsibilities

• Conduct comprehensive qualitative user research studies
• Execute quantitative behavioral studies
• Design and lead pilots to evaluate innovative ideas and concepts
• Develop design deliverables with long shelf life
• Advocate for the needs of our patients every step of the way

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)