Remote Director, Expansion Sales

Summary

The job is for a Director, Expansion Sales at Jobber, a fast-growing startup that provides software solutions to small home service businesses. The role involves leading the team of Account Managers and defining the post-sales strategy to ensure customer success, expansion, and retention.

Requirements

• Proven experience in a senior/leadership-level customer success or sales role
• Ability to think strategically and build roadmaps that align execution to strategy
• Strong knowledge of implementing customer success & account management strategies and how to build processes around them
• Coaching and motivating leaders & individual contributors to deliver high performance
• Experience defining and building processes across a scaling organization
• Ability to build strong working relationships across the team
• Being extremely analytical. This role requires the ability to leverage and action insights from our dashboards and tech stack (Ie: Salesforce, VOIP, Tableau, etc) to make data driven decisions
• Ability to influence and motivate a large audience
• Highly adaptable (fast-paced environment)
• Great problem-solving and organizational skills

Responsibilities

• Be a key partner in defining and driving the post-sales strategy, ensuring it’s aligned with the organization’s strategic plan
• Own the Expansion Sales roadmap
• Build and enable the processes & capabilities to execute on the cross-functional roadmap and define capacity planning; fully supported by leadership
• Closely partner with stakeholders such as Revenue Operations, Marketing, Strategy, Customer Success and Sales Enablement to deliver against top initiatives
• Coach and mentor leaders within the Expansion Sales department by being objective and driving alignment through constructive conversations
• Monitor business performance and help adjust the course if necessary (capacity planning and evaluation to help inform hiring plans)
• Deliver results against company & team targets

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all. your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers