Director, Expansion Sales

Summary

Join Jobber as Director, Expansion Sales and lead our Account Management team to drive customer growth and expansion.

Requirements

• Proven experience in a senior/leadership-level customer success or sales role
• Ability to think strategically and build roadmaps that align execution to strategy
• Strong knowledge of implementing customer success & account management strategies and how to build processes around them
• Coaching and motivating leaders & individual contributors to deliver high performance
• Experience defining and building processes across a scaling organization
• Ability to build strong working relationships across the team
• Being extremely analytical. This role requires the ability to leverage and action insights from our dashboards and tech stack (Ie: Salesforce, VOIP, Tableau, etc) to make data driven decisions
• Ability to influence and motivate a large audience
• Highly adaptable (fast-paced environment)
• Great problem-solving and organizational skills

Responsibilities

• Be a key partner in defining and driving the post-sales strategy, ensuring it’s aligned with the organization’s strategic plan
• Own the Expansion Sales roadmap
• Build and enable the processes & capabilities to execute on the cross-functional roadmap and define capacity planning; fully supported by leadership
• Closely partner with stakeholders such as Revenue Operations, Marketing, Strategy, Customer Success and Sales Enablement to deliver against top initiatives
• Coach and mentor leaders within the Expansion Sales department by being objective and driving alignment through constructive conversations
• Monitor business performance and help adjust the course if necessary (capacity planning and evaluation to help inform hiring plans)
• Deliver results against company & team targets