Remote Director of Cloud Operations

Summary

Join SMG as a Director of CloudOps to develop and implement strategic plans for efficient, scalable, and secure Cloud operations. Lead the CloudOps team, foster innovation, and mentor team members in a fully remote position with unlimited PTO.

Requirements

• Bachelor’s or Master’s Degree: In Computer Science, Information Technology, Information Systems, or a related field
• Extensive IT Operations Experience: At least 10 years in IT operations with a strong focus on software as a service (SaaS) environment
• Leadership Experience: Minimum of 5 years in a leadership role managing IT or CloudOps teams, with a proven track record in successfully scaling operations
• Vendor Management: Skills in managing relationships with software vendors, cloud service providers, and other technology partners

Responsibilities

• Oversee the management and optimization of all IaaS, PaaS and SaaS infrastructure to ensure it meets the needs of the business
• Implement and manage monitoring tools to ensure high performance and availability of IaaS, PaaS, SaaS products
• Direct and improve incident management processes to rapidly resolve operational issues and restore services
• Ensure CloudOps complies with relevant security standards and data protection regulations
• Work closely with Engineering to ensure that changes are deployed into Production with precision and quality
• Develop and control the budget for CloudOps ensuring cost-effectiveness and resource optimization
• Manage relationships with technology vendors and service providers to ensure favorable terms and high-quality services
• Customer Collaboration: Work closely with customer support teams to align operations with customer needs and enhance satisfaction
• Stay abreast of industry trends and technological advancements to drive innovation and maintain competitive advantage

Benefits

• Fully Remote position
• Unlimited PTO