Director, Business Operations

Summary

Join Samsara, a leader in the Connected Operations™ Cloud, as a Business Operations leader to build and scale our renewals sales organization. Partner with Sales, Finance, and Operations teams to optimize the renewals cycle. Develop key performance metrics, drive process enhancements, and create strategic plans. Analyze team performance and provide recommendations for improvement. Communicate effectively with senior executives and establish scalable sales processes. This role requires 10+ years of experience in a similar role, including 5+ years in renewals with $100M+ ARR. The ideal candidate will have experience with large data sets, Salesforce, and Tableau. Samsara offers a competitive compensation package and benefits.

Requirements

• 10+ years of work experience working in an operational or strategic role supporting sales organizations of which 5+ years of experience with Renewal functions closing $100M+ ARR
• Experience in designing, implementing, and scaling processes and policies for renewal functions
• Comfort with performing analytical work with large data sets to perform modeling, forecasting, and sales analyses, experience in consulting, investment banking, or other highly quantitative roles
• Familiarity with Salesforce, Tableau, and other sales tech stack
• Experience working with executive leadership and partnering with sales leadership
• Ability to communicate effectively orally and in writing
• Advanced decision-making skills, including the ability to be proactive and adapt quickly

Responsibilities

• Partner with fast-growing Global Renewal Sales Organization by providing actionable insights into business drivers, financial performance and risks
• Develop and evolve key performance metrics to help drive sales productivity
• Partner with Finance and technical teams to drive process and reporting enhancements to create “always on” proactive business health monitoring
• Own reporting on renewal bookings, pipeline, and forecasts on a quarterly and annual basis; analyze team performance and develop recommendations for improving renewal rates, increasing revenue, identifying more upsell opportunities, and reducing sales cycle time
• Partner with Renewals Sales leadership and other cross-functional partners to create strategic headcount, quota, and incentive plans that maximize efficient and sustainable growth aligned with Samsara’s strategic goals
• Create clear communications and executive-facing content to keep senior executives updated on health of business and progress on key initiatives
• Drive operational excellence by establishing highly repeatable and scalable sales processes that can be implemented across regions/segments to maximize renewed dollars
• Drive renewals strategy through the development of operational playbooks, cross-functional alignment, and execution of change management
• Partner with Sales Operations and technical teams to prioritize process and system improvements to maximize efficiency and productivity of the Renewals sales team
• Innovate and accelerate new GTM strategies to expand and grow Renewals
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund