Remote Director of Information Technology

Summary

Join Eleven as we seek a flexible and organized Director of Information Technology to maintain responsibility for the full Eleven Experience technology stack.

Requirements

• Bachelor’s in computer science or other appropriate field
• 5+ years of experience managing systems for an international hotel company and a multinational sales/call center
• 5+ years of experience administering 4 or more systems in the following categories: Salesforce CRM, Salesforce Integrated Call Center, Pardot Marketing Automation, Opera Property Management System, Synxis Channel Management System, Web and OTA Booking Extranets, Point of Sale Systems (Lightspeed, Shopify, Micros), Word Press Web Development
• High ethical standards and a strong sense of confidentiality
• Ability to work well with a diverse group of people
• Strong communication skills, both verbal and written
• Ability to think at a higher, macro level to support the company growth and represent the department values and liabilities
• Strong organizational skills with the ability to consistently meet deadlines
• Ability to handle high pressure demands and competing priorities
• Ability to be flexible and adaptable in a company that is growing and changing rapidly
• Ability to challenge conventional approaches and a willingness to build a unique approach
• Ability to effectively manage a remote team

Responsibilities

• Manage the Business Systems Team - Triage support, development, implementation, and training requests for the Eleven Central corporate team as well as all properties worldwide
• Take responsibility for all systems from research/purchase thru to implementation, configuration, training, upkeep and security
• Act as chief liaison to Eleven Systems, the in-house software development firm who manages IT hardware infrastructure and develops custom software to meet the needs of our unique business
• Collaborate with the Director of Risk Management and the Eleven Systems team to ensure all systems are PCI compliant and meet industry standard security requirements
• Collaborate with the Director of Sales Operations to refine Salesforce workflows, manage our call center, and provide training and SOPs to support the Sales Team and improve overall efficiency
• Collaborate with the Marketing Director and Eleven Systems team to manage the Eleven Experience website from both a technical standpoint and the guest facing booking/sales experience
• Take responsibility for all property management, point of sale, and inventory systems
• Manage Eleven’s lodging inventory and its distribution via channel management systems, online booking, live sales, and partner websites
• Collaborate with the Director of Product Development and the Business Systems Team to build and price all products in our systems ensuring rate parity across channels
• Collaborate with Accounting and our tax/vat council to ensure the appropriate taxes are being collected, and revenue is being accepted in compliance in all countries and municipalities worldwide
• Manage our global FX/currency exchange strategy and its implementation in Salesforce, Opera and any other systems accepting revenue
• Prepare the annual Business Systems department budget taking into account recurring charges, negotiating existing agreements, develop staffing analysis, research and present new programs and opportunities
• Perform any and all other necessary duties, whether assigned or not, to satisfy the requirements of the Position Purpose described above

Preferred Qualifications

Master’s degree in a related field

Benefits

• Valid passport and ability to travel to domestic and international locations: 20% travel as needed for implementation, training, and quality control
• Flexible working hours to accommodate business operations in various time zones
• Ability to efficiently operate computers and other technological devices
• Ability to function in front of a computer screen for extended hours and sit in a chair, or stand up desk, for the majority of the workday