Director of Product

Summary

Join Booksy as their Director of Product, responsible for the Customer Domain. You will shape product strategies and lead development for Booksy customers, overseeing consumer onboarding, search, discovery, engagement, and appointment booking. Leading four teams and reporting to the CPO, this role significantly impacts product and business strategy. The position is remote with occasional travel, based in the UK, Spain, Portugal, or Poland. You will define strategy and roadmaps, foster customer focus, lead innovation, and ensure operational excellence. Strong leadership and collaboration skills are essential, along with experience in product management and consumer products (marketplaces preferred).

Requirements

• Strong experience in product management experience with increasing scope and complexity
• Consumer products experience (marketplaces preferably) , ideally including practical knowledge of top of the funnel acquisition and mid-funnel engagement
• Customer focused mindset backed up with a toolkit to work back from customers
• Demonstrated ability to deliver impact in a growth environment where priorities shift fast and tough trade offs across the portfolio of products need to be made regularly. High comfort with ambiguity and frequent change
• Operational excellence and discipline - experience of setting up and scaling agile product development processes involving KPIs ownership, progress monitoring, continuous improvement, and rapid iteration
• Pragmatic with speed over perfection mindset
• Clear product craft expertise and credibility gained bringing multiple products to market
• Data and evidence based approach - comfortable with data, able to analyze and draw conclusions and guide teams in making informed, evidence-based decisions
• Leadership skills and track record of leading, building and developing high performance product teams
• Comfort and experience of moving between strategy work and getting hands on and deep into execution and operations
• Ability to work closely, build trust and alliances across stakeholders, domains and functions (operations/business and engineering in particular)
• Self-starter comfortable working independently with minimum steering or supervision

Responsibilities

• Define strategy and corresponding roadmap
• Set an ambitious, strategic plan and roadmap for the Customer product of Booksy with 12 months time horizon
• Foster customer focus - ensure that all product development is grounded in customer needs and informed by customer evidence
• Lead innovation - analyze, identify and quantify opportunities for new product features and new products
• Establish clear, data informed prioritization and manage key trade offs, particularly balancing scalability with speed and innovation
• Bring the roadmap to reality through disciplined planning and execution (planning, discovery, effective delivery)
• Establish an operational rigor, including defining clear input and output metrics and a regular review rhythm of relevant metrics and progress of initiatives in flight
• Drive impact - measure progress and deliver customer value and business results
• Foster an effective collaboration between product development functions (engineering, design, data, research)
• Be a focal point for stakeholder collaboration and alignment across the organization resulting in joint prioritization, focus and fast iterative learning
• Establish and foster a strong product craft and culture that attracts top product talent and yields customer and business value
• Hire, coach and develop a high performing team of product professionals

Benefits

• Flexible working hours and opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment - we have teams in 6 countries
• Additional benefits that might differ depending on the location