Director of Product - Customer Domain

Summary

Join a team of 800+ professionals building the fastest growing appointments marketplace. As Director of Product, you will shape product strategies and lead development for customer onboarding, search, engagement, and appointment booking.

Requirements

• 10+ years of product management experience with increasing scope and complexity
• Consumer products experience (marketplaces preferably) , ideally including practical knowledge of top of the funnel acquisition and mid-funnel engagement
• Customer focused mindset backed up with a toolkit to work back from customers
• Demonstrated ability to deliver impact in a growth environment where priorities shift fast and tough trade offs across the portfolio of products need to be made regularly. High comfort with ambiguity and frequent change
• Operational excellence and discipline - experience of setting up and scaling agile product development processes involving KPIs ownership, progress monitoring, continuous improvement, and rapid iteration
• Pragmatic with speed over perfection mindset
• Clear product craft expertise and credibility gained bringing multiple products to market
• Data and evidence based approach - comfortable with data, able to analyze and draw conclusions and guide teams in making informed, evidence-based decisions
• Leadership skills and track record of leading, building and developing high performance product teams
• Comfort and experience of moving between strategy work and getting hands on and deep into execution and operations
• Ability to work closely, build trust and alliances across stakeholders, domains and functions (operations/business and engineering in particular)
• Self-starter comfortable working independently with minimum steering or supervision

Responsibilities

• Define strategy and corresponding roadmap
• Set an ambitious, strategic plan and roadmap for the Customer product of Booksy with 12 months time horizon
• Foster customer focus - ensure that all product development is grounded in customer needs and informed by customer evidence
• Lead innovation - analyze, identify and quantify opportunities for new product features and new products
• Establish clear, data informed prioritization and manage key trade offs, particularly balancing scalability with speed and innovation
• Bring the roadmap to reality through disciplined planning and execution (planning, discovery, effective delivery)
• Establish an operational rigor, including defining clear input and output metrics and a regular review rhythm of relevant metrics and progress of initiatives in flight
• Drive impact - measure progress and deliver customer value and business results
• Foster an effective collaboration between product development functions (engineering, design, data, research)
• Be a focal point for stakeholder collaboration and alignment across the organization resulting in joint prioritization, focus and fast iterative learning
• Establish and foster a strong product craft and culture that attracts top product talent and yields customer and business value
• Hire, coach and develop a high performing team of product professionals

Benefits

• Flexible working hours
• Opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment - we have teams in 6 countries