Remote Director, Research and Intelligence

Summary

Join Harbor as a Director for its Research and Intelligence Practice Group to oversee the Library Information + Asset Management department, lead strategic leadership teams, and collaborate across the practice and firm to provide exceptional support to managed services clients.

Requirements

• Juris Doctorate (JD) or Master's degree in Library and Information Science (MLIS) or equivalent, required
• Minimum of 15 years of experience in a law firm setting
• Minimum of 10 years of experience managing or leading an information or innovation function
• 10 years of experience managing a law library is preferred
• Proven track record in leading high performing teams with a balanced focus on developing solutions, building client relationships, and fostering talent growth
• Knowledge of library technologies, integrated library systems (ILS), and digital resource management
• Deep familiarity with legal research tools and databases, such as Westlaw, LexisNexis, or Bloomberg Law
• Experience managing a team and leading projects, with excellent organizational and time management skills
• Familiarity with emerging technologies and trends in law libraries and information services
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• Specific knowledge of or certification in customer success a plus
• Experience producing regular thought leadership
• Strong problem-solving abilities and attention to detail

Responsibilities

• Overall responsibility for department strategy, operations and budget
• Management of library services team
• Management of Strategic Leadership program across all Strategic Leaders
• Evolution of library services delivery including innovation
• Directly responsible for strategic leadership of 6-10 managed service clients
• Ongoing client management program development and ownership across management team
• Tracking and reporting on key metrics of success across managed services to identify risks and opportunities
• Ongoing awareness and alignment to the market trends and relevant application to client base
• Effective communication with C-Suite stakeholders
• Part of R+I Leadership team collaborating across all R+I strategy and evolution both within the practice and across practices and internal functions
• Oversight of operational integration across R+I vendor management, research, and intelligence support groups for client success
• Ensure that the team upholds firm values along with policies and procedures
• Act as a leading voice in the community to promote the active evolution of the law library and information services industry
• Participate in Harbor’s R+I thought leadership and marketing plans
• Supervise and provide guidance to department staff (currently ~30 professionals including 10 managers), including hiring, training, and supporting performance evaluations
• Foster a collaborative and inclusive work environment, promoting teamwork and professional development
• Delegate tasks effectively, ensuring efficient workflow and timely completion of projects
• Provide input on strategic direction of function and skill sets required looking forward
• Responsible for effective management of staffing levels, balanced workloads, and facilitating opportunities for growth