Remote Director Software Development

Summary

Join Rackspace Technology as Director of Software Engineering – GTM Applications and play a pivotal leadership role in shaping and driving our technology strategy. This individual will oversee the development and maintenance of front-office software applications, supporting Rackspace’s Go-to-Market (GTM) strategy for lead-to-cash operations.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a solid foundation in core software engineering principles
• Proven experience (10+ years) in SFDC Service Cloud Development, API integration, Data Warehouse solutions, and Quote-to-Cash platforms, with a strong focus on scalable architecture and operational efficiency
• Minimum Of ten (10) years of experience coding in two or more programming languages (JavaScript , Python, Java , etc.), with an emphasis on building robust, enterprise-grade applications
• At least five (5) years of hands-on experience developing within modern front-end frameworks ( React.js , Angular, etc.), with a focus on performance and user experience
• Proven track record (5+ years) in a leadership role overseeing application development teams, driving high performance and technical excellence
• Strong proficiency with Git version control, including branching strategies, committing, merging, and managing workflows in collaborative development environments
• Extensive and up to date Salesforce Certification Path, including Salesforce Certified Administrator, Salesforce Certified Platform Developer, and Salesforce Architect tracks
• Deep understanding of cloud-native infrastructure (AWS, Azure, GCP) and on-premise environments, with considerable experience in designing, deploying, and maintaining scalable, secure, and resilient systems across both platforms
• Expertise in Object-Oriented programming and design patterns, applying these principles to create modular and maintainable systems
• Strong understanding of software development methodologies, best practices, and emerging technologies, with the ability to adapt to rapidly changing environments
• Demonstrated success in leading and delivering complex software projects on time and within budget, with a strong focus on stakeholder alignment and risk management
• Excellent leadership, communication, and interpersonal skills, capable of guiding cross-functional teams and collaborating with executive leadership
• Experience in strategic planning, execution, and aligning technology initiatives with business objectives to drive organizational growth
• Exceptional problem-solving and decision-making abilities, with a proven capacity to navigate challenges and foster innovative solutions

Responsibilities

• Architect end-to-end solutions across GTM applications, leveraging a deep understanding of both out-of-the-box (OOTB) functionality and opportunities for thoughtful customization, adhering to low-code practices where applicable
• Lead and actively contribute to the execution of software development for strategic initiatives with a high degree of autonomy, demonstrating a deep understanding of system architecture, technical nuances, and the ability to balance high-level design with iterative value delivery
• Collaborate with executive leadership to define and execute a comprehensive application development strategy aligned with overarching business objectives
• Stay ahead of industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge in software solutions
• Oversee capacity planning for software development in alignment with business roadmaps and budget constraints, ensuring optimal resource allocation
• Consistently report on project execution, budget status, potential gaps, and roadmap progress to all levels of leadership, ensuring transparency and accountability
• Lead high-performing teams of application developers by fostering a culture of collaboration, innovation, and continuous learning through leading by example
• Set clear expectations for performance, accountability, and professional growth, ensuring alignment with both team and organizational goals
• Mentor and coach engineers on coding best practices, showcasing strong architectural foresight, and challenging the team to elevate their skills and development approach
• Implement well-architected applications, ensuring smooth hand-offs and comprehensive documentation that enables the team to build seamlessly on existing codebases
• Demonstrate a 'one team' mentality by fostering strong, collaborative partnerships with Software Product Managers to drive effective execution of the business roadmap
• Provide thoughtful and pragmatic recommendations for 'how' to achieve product goals, offering constructive debate and proposing solutions that align technology with business needs presented by the product managers
• Establish and enforce robust quality assurance processes to ensure the consistent delivery of high-quality, reliable software applications
• Hold engineers to a high standard of Test-Driven Development (TDD), ensuring a focus on quality and maintainability throughout the development lifecycle
• Define and track key performance indicators to measure and improve team productivity, test coverage, and overall technical and professional performance
• Conduct detailed code reviews that serve both as opportunities to elevate code quality and as teaching moments for the broader engineering team