Senior IT Support Engineer

Summary

Join TechnologyAdvice as a Senior IT Support Specialist in the Philippines! This remote-first role requires 5+ years of IT experience, expertise in Google Workspace/Microsoft 365/AWS, and strong remote troubleshooting skills. You will lead IT projects, improve our distributed environment, provide technical leadership, and develop policies and procedures. We offer a competitive salary (₱70,000-₱90,000 PHP), comprehensive benefits including paid time off, healthcare reimbursement, and wellness perks, plus opportunities for career growth. Work hours are 9 pm to 6 am PHT (Apr-Oct) or 10 pm to 7 am PHT (Nov-Mar). This is a full-time, remote position.

Requirements

• 5+ years of IT Helpdesk/Technical Support experience with 2+ years in a Senior Helpdesk Technician or similar role
• Extensive experience with Google Workspace, Microsoft 365, or AWS in a corporate setting, supporting both Mac and Windows OS and providing remote support for global users
• Skilled in remote troubleshooting of hardware/software (desktops, laptops, printers, mobile devices) and managing multiple tickets in high-pressure situations
• Experience with endpoint management tools (SCCM, Jamf, Intune) in a cloud-first environment
• Strong documentation skills for technical procedures and knowledge bases, with experience in onboarding, training, and mentoring junior helpdesk staff
• Excellent customer service and communication skills with both technical and non-technical users; fluency in English required
• Must have a working laptop/pc, internet, and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Responsibilities

• Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work
• Plan and implement improvements to our distributed environment, including preparing for upcoming security updates, streamlining the new employee onboarding process, and proactively monitoring remotely managed systems
• Lead IT projects from start to finish, including creating project proposals, researching solutions, and working with internal teams or external vendors to successfully complete the projects
• Collaborate with management to solve IT issues and provide recommendations
• Monitor security incidents across all of our devices
• Provide technical leadership to the support team on handling end user issues
• Develop policies and procedures for recurring issues
• Automate manual tasks by creating new tools or improving existing ones to help the team work more efficiently

Preferred Qualifications

Experience with Microsoft and AWS

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Healthcare : Healthcare reimbursement to help ensure you are covered
• Wellness Perks: Access the Headspace app to support your well-being
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus