Remote Enterprise Success Manager

Summary

Join our team as an Enterprise Account Manager and play a pivotal role in building, managing, and expanding relationships with key enterprise clients. You will act as a strategic partner, ensuring client satisfaction, driving growth, and achieving sales targets.

Requirements

• Proven experience as an Account Manager, with experience in a B2B or enterprise environment
• Strong understanding of sales principles and client relationship management
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
• Analytical mindset with the ability to interpret data and make informed decisions
• Results-oriented with a track record of meeting or exceeding sales targets
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and Microsoft Office Suite / Google Workplace
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• Experience in the Financial space is preferred

Responsibilities

• Develop and maintain strong relationships with enterprise clients to understand their business objectives and needs
• Serve as the primary point of contact, ensuring timely and effective communication for a book of business of 6-10 Enterprise partnerships
• Handle complex and high-level, escalated inquiries from Enterprise partnership home offices
• Collaborate with internal teams to deliver tailored solutions that meet client requirements and drive value
• Identify opportunities for upselling and cross-selling products and services to existing clients
• Prepare and deliver compelling presentations and proposals to clients, showcasing the benefits of our offerings
• Monitor client satisfaction and address any issues or concerns promptly to ensure high levels of client retention
• Analyze market trends and competitor activities to identify potential growth opportunities for enterprise accounts
• Coordinate with the sale s and marketing teams to achieve sales targets and contribute to overall business growth
• Develop and implement account strategies to maximize client engagement and revenue growth
• Track and report on key performance metrics, providing insights and recommendations for continuous improvement
• Stay informed about industry developments and emerging technologies to provide clients with innovative solutions
• Facilitate regular business reviews with clients to discuss performance, objectives, and future plans
• Manage contract negotiations and renewals, ensuring favorable terms for both the client and the company
• Collaborate with the customer support team to ensure seamless onboarding and ongoing support for enterprise clients
• Attend industry events and conferences to network with potential clients and stay updated on industry trends

Benefits

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)