Remote Field Technical Support Engineer II

Summary

Join the Technical Services team at Markforged as a Field Technical Support Engineer and drive positive customer experience with exceptional technical support, training, and coaching. Develop knowledge of diverse technologies, investigate and resolve complex issues, and collaborate with teams for continuous improvement.

Responsibilities

• Represent Markforged by providing exceptional technical support to our resellers and customers and driving towards an excellent customer experience
• Develop knowledge and competence of a diverse range of technologies across the full Markforged product portfolio
• Investigate, troubleshoot, follow up and resolve customer issues and questions
• Be an active member of a team that provides first class support via email, web and phone
• Collaborate with other Markforged teams to ensure continuous improvement all round
• Create new and improve existing technical documentation
• Visit partners and customers to train, support, and conduct maintenance and potentially complex repairs
• Install or repair equipment on site as required
• Assist in the technical training team by delivering training to our partner network as well as our customers and end users