Remote Fulfillment and Delivery Analyst

Summary

Join a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. We are looking for a Fulfillment and Delivery Analyst to analyze shipping performance, customer feedback, and NPS Shipping Category to identify detractors in the shipping process, enhance customer satisfaction, optimize operational efficiency, and drive the success of the shipping services.

Requirements

• At least 3 years of experience in operations
• Knowledge of supply chain processes
• Experience in shipping/logistics - last mile
• Excel proficient - data analysis (important)
• Good understanding of NPS
• Strong grasp of English language, including spoken and written
• Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
• Continuous learning and growth mindset
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills
• Able to have the right follow-up and monitoring of action items and KPIs
• A responsible team player who works well with others
• Able to make good decisions independently

Responsibilities

• Weekly/Monthly Trend Analysis
• Weekly/Monthly Contact Analysis
• Insights, Challenges, and Recommendations
• Reporting and Collaboration
• Tactical Meetings with VOC Apparel & VOC Beauty Team Leaders
• Shipping KPI Monitoring

Benefits

• Remote work
• 15 working days of paid holidays
• Learning subsidy