Remote German Principal Customer Success Manager, Strategic Accounts

Summary

Join us as a Principal Customer Success Manager - Strategic Accounts - DACH Market at HubSpot. As a key member of our Strategic Accounts team, you will work with high-paying customers to deliver high-value marketing, sales, and services strategy solutions. You'll be responsible for delivering exceptional service, using creative problem-solving, consulting on customer processes, building deep relationships, and serving as an internal advocate.

Requirements

• A personal investment in helping customers succeed
• Experience working with large organizations (200+ employees)
• Fluency in German and English
• A proven track record of measurably impacting your customers’ results with HubSpot
• Experience with creative problem solving and change management
• Experience with cross-team customer advocacy
• An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business

Responsibilities

• Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
• Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
• Consult on customers’ marketing, sales, and services processes to help deliver tangible, positive results to our customers’ efforts and drive product adoption
• Build deep relationships that turn your customers into power users and evangelists of HubSpot
• Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams
• Travel onsite to deliver strategic consulting engagements, as needed