Remote Global Support Manager

Summary

Join us and unleash your full potential in a fun and rewarding environment! MGID is seeking a motivated individual to work with clients' requests, moderate websites, analyze ad performance, and provide suggestions for optimization. As a member of our team, you will have the opportunity to learn and grow in a dynamic and innovative company.

Requirements

• Interest in Native Advertising, with no prior experience in the field required
• Interest in online advertising, the edtech market, and technologies
• Ability to handle a large volume of information
• Fast learner with the ability to adapt quickly
• Quick reaction to market changes
• Strong analytical and communication skills
• Ability to meet deadlines and work effectively in a team
• Capability to handle clients' complaints and issues
• Experience in communicating with foreign customers is advantageous
• Higher education, preferably a Bachelor's Degree in fields such as Philology, Marketing, International Relations, International Business, or a related field. Current university students in their final year are also encouraged to apply
• Languages proficiency — Advanced level of English
• Proficiency in other languages will be a plus

Responsibilities

• Work with clients’ requests via email, tickets and messengers
• Work on moderation/post moderation of the websites according to the rules and requirements
• Analyze the performance of the ads and provide suggestions on ad campaign optimization
• Work on retention and increasing of clients’ loyalty
• Work on individual tasks and team projects
• Working with CRMs; Admin panels
• Working on transferring clients to/from Success managers
• Working on optimization of ad campaigns and upsell of clients
• Support existing clients
• Helping with KnowledgeBase for English language Pages
• Working on the requests from current partners on WhatsUp, Telegram, Skype etc
• Working on the requests from potential clients or current partners on Forums/TG channels/Facebook