Remote Manager, Support Services

Summary

Join a positive impact on healthcare by joining Modernizing Medicine as a Manager, Support Services to manage customer support/call center teams in a fast-paced Healthcare IT company.

Requirements

• Bachelor's Degree
• Six plus years of experience with at least one year of leadership responsibility
• Business acumen, excellent communication, leadership skills, functional area expertise, and relationship management

Responsibilities

• Ensure professional and courteous customer support services
• Promote a productive and positive experience with customers to ensure high quality support
• Handle escalated customer service issues as needed
• Control costs by managing staffing levels, adjusting as volume dictates
• Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
• Administer motivational programs including incentives and contests to drive performance
• Work across departments in support of the organization
• Manage the activities of team members
• Conduct hiring, firing, performance appraisals, and pay reviews

Benefits

• Comprehensive benefits package including medical for you, your family, and your dependent parents
• Paid Voluntary Time Off day to use for volunteering in your community of interest
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters