Sales Support Manager

Summary

Join a passionate team at Galvion as the Sales Support Manager, providing support to the Revenue team, facilitating communications between departments, and ensuring exceptional customer service.

Responsibilities

• Lead the sales support team in promptly addressing all incoming customer requests, ensuring accurate processing and maintaining effective external communications
• Provide comprehensive training for the Sales Support Team and ensure relevant departments are kept up to date on all changes and updates
• Collaborate with Accounts Receivable to ensure timely receipt of customer payments
• Assist Compliance with contracts
• Oversee hiring and training of new staff
• Manage the order fulfillment process from quote to delivery
• Run order backlog and shipping reports to ensure on-time and accurate delivery targets are understood by respective facilities and sales
• Adhere to domestic and international export regulations as needed
• Run weekly order book review meeting with Operations
• Participate in ongoing efforts to establish processes and best practices for all lines of business to improve customer service performance
• Create and maintain work instructions for all lines of business
• Manages the Sales Sample and T&E process
• Other duties as assigned
• Manage customer feedback data post sales and provide feedback to sales and business units
• Provides subject matter expertise on ERP systems to team members
• Manage and train end users on Service Cloud
• Provide recommendations to improve Service Cloud process
• Ensure process meets ISO standards and prepare for yearly audit
• Establishes and runs KPI’s for the sales support team
• Develop expertise in the upcoming ERP upgrade (Syteline)