Remote Head of International Client Services
StackAdapt
๐Remote - United Kingdom
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Job highlights
Summary
Join StackAdapt, a self-serve advertising platform, as the Head of International Client Services to lead and manage our international client services division. This role requires a proven track record in senior leadership roles, with experience in managing large teams, driving strategic change, and delivering measurable results.
Requirements
- 10+ years of experience in client services, account management, or a related field, with at least 5 years in a senior leadership role
- Proven track record in the AdTech space, with depth of knowledge in the industry landscape, upcoming challenges, and what being โworld-classโ really means to us
- Deep experience and passion for people management, with a background encompassing leading large organisations with multiple management layers
- Strong analytical skills, with the ability to leverage data to drive decisions and improvements
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
- Demonstrated ability to think strategically and execute methodically
- Deep data acumen and understanding, both leveraging the insights of the team and also getting hands-on in spreadsheets and systems to get the context needed for key decisions
Responsibilities
- Provide strategic oversight and leadership to the client services division, ensuring alignment with the companyโs overall vision and goals
- Directly manage a team of managers and directors, fostering a collaborative, high-performance culture across regions
- Oversee the professional development and performance management of an international team, ensuring excellence in client service delivery
- Serve as a key member of the Global Client Services leadership team, contributing to department and company-wide strategy and decision-making
- Develop and implement a strategic roadmap for the client services organisation, focusing on driving client satisfaction, retention, and growth
- Drive the department's excellence by taking a strategic, data-driven approach and leveraging metrics and analytics to improve service delivery and client outcomes
- Collaborate with other departments (e.g., Sales, Marketing, Product) to ensure a seamless client experience and alignment of goals
- Build and maintain strong relationships with key clients, acting as an escalation point for critical issues and ensuring their long-term success and satisfaction
- Develop and oversee client satisfaction and retention strategies, ensuring the consistent delivery of exceptional service across all regions
- Represent the company in client meetings, presentations, and negotiations as needed
- Establish and monitor key performance indicators (KPIs) for the client services division, ensuring that all teams meet or exceed targets
- Use data and analytics to drive continuous improvement in service delivery, client satisfaction, and operational efficiency
- Report on departmental performance to the executive team, providing insights and recommendations for improvement
- Implement best practices and process improvements to enhance the efficiency and effectiveness of the client services team
- Ensure compliance with company policies, industry regulations, and client agreements
Benefits
- Competitive salary
- Private Medical Insurance cover
- Auto-enrolment into the company pension scheme
- Work from home reimbursements
- Coverage and support of personal development initiatives (conferences, courses, etc)
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Take part in our Work and Wander policy, which allows you to work from anywhere worldwide
- Our social and team events (virtually!)
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