Remote Help Desk Associate

Summary

Join JASCI, a 100% virtual company, as a Help Desk Associate to provide technical support to users, improve system performance, and offer top-notch communication. This role requires excellent communications skills in English and preferably one additional language.

Requirements

• Excellent communications skills in English and preferably one additional language
• Experience utilizing ticketing system
• 3+ years’ experience as a Help Desk associate in a software company
• Warehouse Management experience is a plus
• Ability to work independently with little daily instruction

Responsibilities

• Provides technical support to users by researching and answering questions, troubleshooting problems, and communicating issues and status to relevant project managers
• Guides clients through corrective steps when able
• Improves client communication by writing and maintaining documentation in ticketing systems
• Improves system performance by monitoring, identifying problems and recommending changes
• Identifies and escalates issues according to importance
• Acts as initial liaison with a client and offers top notch communication to resolve issues

Benefits

• Great Benefits package
• Competitive salary