Associate Help Desk Specialist

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Cinter Career

πŸ’΅ $40k-$60k
πŸ“United States

Summary

The job is for an Associate Help Desk Specialist in Chicago, IL, for an IT consulting company. The role involves working on-site and traveling occasionally to other cities. The work schedule includes three shifts, with the first shift being 2-3 days a week, and up to 30 days a year for the second and third shifts. The job requires strong technical skills in various areas of IT support.

Requirements

  • Education: Information Technology (Associate) degree or equivalent job experience
  • Experience At least 3-5 years experience with PC and Application Support
  • Strong knowledge of Microsoft Windows
  • Use of Active Directory Users and Computers
  • Experience working in a Virtualized environment; preferably VMWare
  • Strong PC hardware troubleshooting skills
  • Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
  • Strong organizational skills
  • Familiarity with Android and iOS Operating systems for Mobile devices
  • Detail orientation – needed to complete long or detailed tasks
  • Scripting Ability Helpful
  • Helpful: Cisco Telephony (Call Manager, Voicemail, etc.)
  • Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively
  • Excellent written and verbal communication skills
  • Ability to demonstrate processes, and tasks to end-users
  • Must work well in a high-pressure environment and keep cool under stress
  • Willing to travel within the US (a few times a year)

Responsibilities

  • Prioritize service requests and assign support tickets as appropriate
  • Support, coach, and train end-users as well as IT colleagues
  • Linking pin to specialists at 2nd level support, operations, suppliers, etc
  • Create and update work instructions processes, guidelines & knowledge base articles
  • Install and deliver IT hardware, repair equipment, and maintain inventory of spares
  • Communicate with different departments and liaise between end-users and IT colleagues
  • Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
  • Provide phone and hands-on support to Client employees
  • Troubleshooting and identifying network & server related problems for hands-off
This job is filled or no longer available