Remote Help Desk Team Lead

Summary

Join our client delivery team as a Help Desk Team Lead in a remote work-from-home position with minimal travel within the continental United States.

Requirements

• Minimum of 5 years of experience in an advanced IT support role, with at least 2 years in a leadership position
• Solid foundation in basic networking, application, database, and Linux and Windows operating systems troubleshooting from an end-user perspective
• Strong communication and interpersonal skills
• Bachelor’s Degree or equivalent and six years of relevant experience in a leadership role in end user support activities, ten years of IT-related and including six years of relevant experience in a leadership role in end user support activities

Responsibilities

• Manage and lead a team in a 24x7 operations environment
• Troubleshoot basic networking, application, database, and Linux and Windows operating systems from an end-user perspective
• Work under pressure and handle multiple tasks simultaneously
• Support direct customer interfaces with strong customer service orientation

Benefits

Remote work-from-home position