Remote Holistic Quality Analyst

Summary

Join a fast-growing technology business as a Holistic Quality Analyst to ensure high-quality product releases and provide detailed feedback on newly built features or designs.

Requirements

• Solid working experience within the UK legal industry and with legal processes
• In-depth experience working with LEAP and related products
• Demonstrated ability to learn new skills - you have a natural curiosity which means you're always learning. You're not afraid to ask questions and you know where to look for answers
• Ability to work with technically minded people
• A quality orientation – you accomplish tasks by considering all areas involved, no matter how small, showing concern for all aspects of the job, and accurately checking processes
• Customer focus – you ensure the customer perspective is a driving force behind business decisions and activities, crafting and implementing service practices that meet customers’ and the organisation’s needs
• Ability to build strategic work relationships to facilitate the accomplishment of work goals
• High-impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations, and communicate in a focused and compelling way that drives others’ thoughts and actions

Responsibilities

• Thoroughly test products and features developed by all LEAP entities globally through various user scenarios and assess readiness for release
• Critically analyse the overall experience that LEAP clients have while interacting with LEAP software and features, including third-party integrations
• Build trusted relationships with various stakeholders, including the Development team and third-party vendors
• Engage with existing clients on an ongoing basis to understand and document usage of LEAP and related products
• Document recommendations in order influence the approach to client training and marketing
• Maintain knowledge and expertise of the LEAP product and its application to the legal industry

Benefits

• LEAP pays 8% of your salary into your pension
• Private Health Insurance, including Optical and Dental
• ��50 a month gym contribution
• Life Insurance cover
• Employee Assistance Program
• Generous Professional Development Fund - yearly learning allowance to grow & upscale your career
• Enhanced Parental Leave
• PerkBox Membership
• Cycle to work scheme
• 25 days holiday (plus 8 bank holidays)
• Work Anniversary Rewards
• Paid time off to give blood
• Volunteer Day – We offer 1 day per year for a charity of your choice
• Free healthy breakfast, light lunch, snacks
• A dog-friendly office
• Hybrid or Remote working opportunities available