Remote Implementation Consultant

Summary

Join RainFocus, a rapidly growing software company, as an Implementation Consultant to drive post-sale client implementations and become an expert in their platform.

Requirements

• Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants)
• SaaS solutions delivery through platform configuration, not custom development
• Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations
• Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing
• Ability to think strategically to ensure solution supports business goals
• Proven track record in delivering innovative and creative solutions
• Ability to work independently, problem-solve, improvise
• Perform consistently under pressure
• Superior communication skills, both written and verbal
• Team players only
• HTML, CSS, SQL, JSON optional but preferred

Responsibilities

• Become an expert in RainFocus platform
• Train client admins on the RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements and workflows
• Facilitate holistic system design and architecture workshops
• Identify platform configuration requirements
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Provide project managers with level of effort estimates
• Communicate issues and risks to project managers and leadership
• Leads solution project calls and demos with clients
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates

Benefits

• Competitive salaries
• Competitive benefits
• 401k
• Generous PTO