Remote Manager, Implementations

Summary

Join Onbe as the Manager of Implementations and play a vital role in the success of our clients' journeys with Onbe. You will manage a team of implementation professionals, coordinate project execution, and ensure clients derive maximum value from our solutions efficiently and accurately.

Requirements

• 3+ years of experience in sophisticated client-facing onboarding roles using proven implementation methodologies
• Experience with Project Management tools/software experience (Smartsheet, MS Project, etc.)
• Demonstrated success in leading teams to deliver outstanding client outcomes
• Knowledge of Microsoft Programs, including Word, Excel, and PowerPoint

Responsibilities

• Manage a team of implementation professionals as they follow project management protocols to ensure accurate and efficient speed to market for new client and new program onboarding with well-defined scopes, objectives, and deliverables
• Establish and enable implementation best practices, quality standards, and methodologies within the team and with internal partners to ensure consistent, efficient t, ‘white glove’ project execution that delivers on clients needs
• Collaborate closely with clients and internal cross functional groups including but not limited to sales/account executives, legal/compliance, product development, technical teams, and client support managers to ensure seamless integration and deployment of solutions for our clients
• Serve as an advanced escalation point for clients, the team and cross functional groups to resolve issues, remove barriers, and adapt processes in a fast-paced environment
• Define and implement process to lead and supervise ongoing team capacity to ensure timeliness of all projects being assigned
• Identify areas of improvement with current processes, propose solutions that leads the team towards efficiency and automation enhancements, and execute change management of solutions that align with the organization’s implementation strategy

Benefits

• Medical
• Dental
• Vision
• Wellness
• 401(k) matching
• Open PTO
• Work from anywhere
• Generous parental leave