Remote Insurance Training Facilitator

Summary

Join Centerfield as a Training Facilitator and provide Insurance facilitation and support to learners, utilizing your expertise in adult learning techniques. You will facilitate virtual training, communicate effectively, and plan activities for a balanced program of instruction.

Requirements

• Must have previous facilitation experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training
• Proven experience as a virtual facilitator or similar role, with a strong understanding of online facilitation best practices
• Experience in Medicare and ACA
• Excellent verbal, written and calendar maintenance skills with the experience of creating and conducting effective presentations
• Prior call center leadership experience
• Ability to employ effective engagement techniques to transfer ownership of the learning experience to the participants
• Detail oriented and exhibit proficiency in follow-up and time management skills
• Have good attendance and flexible schedule to train in hours that meet business needs
• Ability to utilize innovative approach to facilitation through knowledge of adult learning methodologies
• Create and maintain an effective learning environment through facilitative leadership
• 2+ year experience in designing and developing training content
• Experience with Microsoft and Google Suite

Responsibilities

• Providing virtual facilitation and adult learning subject matter expertise on special projects to help deliver on key initiatives
• Facilitate virtual training for designated licensed and/or non-licensed agents with the ability to deliver, project and motivate trainees through effective training methodologies both in group and individual setting
• Communicate effectively, both orally and in writing, with managers, colleagues, and other departments
• Plan and conduct activities for a balanced program of instruction that meets the needs of adult learners
• Prepare instructional materials and presentations
• Cross collaboration with various stakeholders to identify training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs
• Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities, and projects
• Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process
• Track metrics and performance of new hire

Benefits

• Competitive salary + bonus
• Generous PTO
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1