Agile and IT Process Consultant

Summary

Join us as an Agile & IT Process Consultant to provide expert guidance and support to Medrio's Product & Technology division in its continuous improvement journey toward Agile transformation and optimizing IT process.

Requirements

• Proven experience (minimum 3 years) working as an Agile Coach, SDLC Process Consultant, Scrum Master, or Product Owner
• Deep understanding of Agile methodologies (e.g., Scrum, SAFe, Kanban) and experience implementing Agile practices in diverse organizational contexts
• Proficiency in process mapping, gap analysis, and process reengineering
• Strong experience with Jira, ideally as a project admin, site admin, or organization admin

Responsibilities

• Evaluate existing Agile and SDLC processes for bottlenecks, inefficiencies, and areas for improvement using techniques such as Lean, Six Sigma, Kaizen, or other recognized process improvement methodologies
• Collaborate with cross-functional teams to gather requirements and understand their needs
• Design streamlined solutions for workflows, tools, and methodologies to enhance the efficiency and quality of Medrio’s SDLC and Agile practices
• Ensure compliance with regulatory standards and security protocols
• Develop and implement change management strategies and frameworks to support the adoption of new processes, tools, and ways of working
• Facilitate change impact assessments and stakeholder analysis to identify potential risks and dependencies associated with proposed changes
• Work closely with product owners, scrum masters, leaders, and other stakeholders to prioritize and sequence changes based on business value and urgency
• Ensure changes are communicated effectively and transparently to all stakeholders, fostering buy-in and alignment
• Monitor progress and address any challenges during implementation
• Leverage data analytics and reporting tools -- e.g. Power BI, Tableau, Structure for Jira, Scriptrunner, or similar -- to identify patterns and insights that help inform leaders’ decisions related to resource planning, team performance, process effectiveness, and system impacts
• Define key performance indicators (KPIs) and metrics to measure process effectiveness
• Regularly assess process performance, making data-driven adjustments as needed
• Conduct audits to ensure adherence to established procedures
• Identify potential risks related to SDLC processes and propose risk mitigation strategies
• Oversee and coordinate problem management for CAPAs and high profile, customer-facing technical issues, as needed
• Collaborate with scrum masters, project managers and stakeholders to minimize risks
• Write/edit procedure manuals, SOPs, and work instructions for Product & Technology
• Provide training and coaching on Agile principles, methodologies, and tools to foster a culture of continuous improvement and collaboration
• Stay updated on industry trends, emerging technologies, and best practices in Agile and IT process management, and incorporate relevant knowledge into team engagements
• Champion Agile, SDLC, ITIL, and other industry best practices within the organization
• Coordinate with product management, software development, software test and quality teams to ensure quality, on time releases of Medrio products; including facilitation Scrum of Scrums, system demos, or other cross-team activities
• Track and drive the resolution of issues, collaborating with other team members to remove roadblocks to ensure the timely completion of projects
• May include serving as Scrum Master to one or more scrum teams, facilitating Scrum ceremonies such as Retrospectives, Sprint Planning, Reviews, Demos, and Standups
• Configure and/or validate Jira workflows, permission schemes, dashboards, screens, automation rules, integrations with other systems, and Jira upgrades and maintenance
• Analyze and document current functionality, as well as potential areas of improvement
• Evaluate, test, install, and manage third-party add-ons

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave