Remote IT Engineer Second

Summary

Join Jump, a remote-first team that grounds its actions in core values, as a motivated IT Engineer to manage IT support functions, develop expertise in DevOps, and contribute to infrastructure maintenance, security auditing, and responding to support requests.

Requirements

• 3+ years of experience in an IT support/operations role, with a strong desire to learn and grow in DevOps
• Hands-on experience with JAMF
• Okta administration expertise
• Experience supporting remote employees with IT requests
• Excellent communication and interpersonal skills to patiently troubleshoot and resolve IT issues for team members of varying technical abilities
• Strong problem-solving skills with a focus on automation and operational efficiency
• Ability to be part of an on-call rotation

Responsibilities

• Manage onboarding and offboarding of team members in collaboration with HR and Recruiting, ensuring smooth IT setup and handoff
• Oversee JAMF administration to keep team hardware and software secure and up-to-date
• Configure and manage Okta for streamlined access control and security
• Support team members by troubleshooting IT issues
• Develop DevOps skills over time, contributing to infrastructure maintenance, handling feature requests, and responding to on-call support as needed
• Support security audits and help ensure compliance across IT operations
• Evaluate, select, and monitor SaaS tools to improve organizational efficiency
• Collaborate on security and data privacy compliance, supporting company-wide policies

Benefits

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• $1,000 reimbursement for learning and development