Remote IT Governance Senior Analyst

Summary

Join the team as Twilio’s next IT Governance Senior Analyst. This role is crucial for guiding Twilions as they navigate key IT governance models and processes across our organization.

Requirements

• Experience: Minimum of 5 years' experience in governance, audit, controls, policy development, or change management
• Education: A relevant college degree in fields such as Information Technology, Information Systems, Business Administration, or a related field
• Core Knowledge: Familiarity with S-Ox and internal audit compliance controls, industry best policy lifecycle frameworks, and change management standards and practices

Responsibilities

• Execute Governance Strategies: Support the strategic vision for IT Governance, aligning with the company’s focus on trust, and engage with multiple teams across the organization
• Drive Policy Lifecycle Management: Oversee the policy management lifecycle across Digital Services & Security (DS&S), ensuring strict adherence to the enterprise-wide policy program. Proactively partner with policy subject matter experts
• Facilitate Change Management: Scale, implement, and maintain change management processes effectively. Occasionally facilitate CAB meetings
• Consultation and Training: Provide expert consultation, fostering communication and collaboration across departments to ensure stakeholders are aligned with Twilio’s policies and industry best practices
• Translate and Communicate: Translate audit and control requirements to internal business partners and into policies / standards. Drive alignment on governance and compliance requirements
• Program Communication: Regularly communicate program status, key accomplishments, and risks to management both within the governance practice and to our business partners. Define and measure key metrics for your programs
• Identify and Remediate Gaps: Identify gaps or conflicts in existing processes and work with the Governance team to drive remediation of control deficiencies identified during the processes
• Conduct Access Reviews: Assist in quarterly access reviews, administrator, and elevated access reviews to ensure compliance with audit standards
• Audit Readiness: Assist in SOX audit readiness and compliance activities, ensuring thorough preparation and adherence to internal audit and compliance controls
• Participate in Review and Advisory Boards: Administer the Change Advisory Board processes ensuring all changes meet governance requirements
• Coordinate with Stakeholders: Work closely with IT governance program owners, managing diverse responsibilities and adapting to different challenges within a dynamic environment
• Documentation and Reporting: Clearly report status to team members and management through effective written and verbal communication

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program